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GDPR Compliance Statement

Last Updated: October 2026

Our Commitment to Data Protection

Royal-muse is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws. This statement outlines how we comply with GDPR principles and protect your rights.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you provide explicit consent for specific processing activities
  • Contract Performance: When processing is necessary to fulfill service agreements
  • Legitimate Interests: When processing serves our legitimate business interests while respecting your rights
  • Legal Obligation: When required to comply with legal or regulatory requirements

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data.

Right to Rectification

You may request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent.

Right to Restrict Processing

You may request restriction of processing your personal data in certain circumstances, such as when contesting accuracy or objecting to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You may object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects.

Data Protection Principles

We adhere to the following GDPR data protection principles:

  • Lawfulness, Fairness, and Transparency: We process data lawfully, fairly, and transparently
  • Purpose Limitation: We collect data for specified, explicit, and legitimate purposes
  • Data Minimization: We collect only data that is adequate, relevant, and necessary
  • Accuracy: We ensure personal data is accurate and kept up to date
  • Storage Limitation: We retain data only as long as necessary for the purposes collected
  • Integrity and Confidentiality: We implement appropriate security measures
  • Accountability: We demonstrate compliance with GDPR principles

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of personal data
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Staff training on data protection principles
  • Incident response and breach notification procedures

International Data Transfers

Your personal data is processed within Australia. If data is transferred internationally, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach and will inform affected individuals without undue delay.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month, though this period may be extended by two additional months for complex requests.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR requirements.

Data Protection Contact

For questions regarding our GDPR compliance or to exercise your data protection rights, please contact us at [email protected].

Royal-muse

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Email: [email protected]

Address: 47 Industrial Avenue, Brisbane QLD 4000, Australia

Disclaimer: The information provided on this website is for general informational purposes only and should not be considered as professional automotive advice. Results may vary depending on vehicle condition, maintenance history, and usage patterns. We recommend consulting with our qualified technicians for specific guidance related to your vehicle. Services described are not intended to diagnose every possible mechanical issue, and individual circumstances may require additional assessment.

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